Privacy Policy

By using our site and any site affiliated with our site, you acknowledge and accept the terms of the privacy policy

  • SaudibedPrivacy policy.com takes great care and responsibility for the security of the user’s personal information.
  • By using our website or mobile app, you agree to this privacy policy. This privacy policy clearly defines how we use the personal information that we may obtain from the user.
  • This privacy statement does not apply to third parties, affiliated corporations, or any of our business partners that are linked to our website all the time. We suggest you read the privacy policies of our business partners with whom you interact.
  • All the information we collect from the users is to understand their behavior, which allows us to continuously improve and personalize the traveling experience at Saudibed.com.
  • To ensure data confidentiality, we store all information we receive in a secure and encrypted format.

Data we collect:

The moment a customer comes to use our website or mobile app, we collect the information below:

Personal information:

  • Name
  • Gender
  • Date of birth
  • Passport number
  • Email address
  • Phone number
  • Frequent Flyer Numbers
  • IP address
  • Username
  • Billing address

Payment Information:

  • Payment information includes payment card numbers, expiration dates, billing addresses, and financial account numbers.
  • Transactional history (other than banking information) about your e-commerce activities and purchasing behavior.

Booking Information:

  • Booking details
  • itinerary details
  • destination
  • payment history
  • dates of travel & etc.

The names of all the traveling passengers and names related to the bookings must be known to Saudibed.com. If you are using our website or app to book a service on behalf of someone else, you must have their consent before using their personal information. Saudibed.com will proceed with the booking when you provide their consent and not responsible for any mistake or breach with others.

Use of data

We use the information we collect directly or indirectly from users for the following purposes:

For booking:

  • For your travel services, hotel, and package bookings, as well as any other bookings, we use your personal information to send you your itinerary, conduct payment transactions for the services available on the site that you have selected, and contact you if there is an issue with your booking.
  • For your registration with our website or mobile app. We create, maintain, and update user accounts on our platform and authenticate you as a user. You can unsubscribe from our website, app, or services at any time by contacting us via email or calling customer support.

For marketing and communications:

  • To allow us to respond to your inquiries, questions, and information requests.
  • To facilitate information exchange between the user and the service provider.
  • To provide information about the booking confirmation, updates, our products, and services.
  • To provide you the information about new products, services, and special offers from carefully selected third parties if you chose to receive the Saudibed.com Newsletter or updates when you register.
  • To send emails, SMS, website and mobile app notifications, and other communications in order to provide services, and respond to inquiries, and other requests or questions.
  • To analyze and administer the effectiveness of our marketing and promotions such as contests or giveaways.

Other uses:

  • Your information will help us understand the user’s needs. We respond to those needs by personalizing the user experience and giving users the services and products, they need.
  • To improve the user experience of the website or mobile app through the information we receive from the user.
  • To improve customer satisfaction and analyze the website and mobile app traffic.
  • To assist with contests, promotions, surveys, or other features of the website and mobile app.
  • Automatic session data logging.

Important:

It is the user’s sole responsibility to keep their passwords and site registration information private. Be careful with this information, specifically when you are online.

Use your personal information’s

Saudibed.com never sells, rents, or licenses your personal information to anyone. We share your personal information, as permitted by law, in the following ways:

During the booking process:

  • We use your personal information such as your name, and payment details which include cardholder name, credit/debit card number (in encrypted form) with the expiration date, banking details, and billing details as provided by you.

Email marketing:

  • We use your personal information such as your name, email address, and contact number to send you the latest deals, offers, and other services and products you may be interested in.

Booking confirmation:

  • We use your personal information to send you the details of your booking with a specific service provider and to inform you of any changes in the booking.

Review purposes:

  • We use your personal information to contact you via email to request feedback on our services or products.

Verification purposes:

  • We use your personal information to send you a verification email/s or message/s about your booking or registration.

Misuse of your account:

  • We use your personal information to contact you to authenticate your account in order to prevent any misuse and abuse.

Determine the user behavior:

  • We use your personal information to learn about user behavior and to personalize the website content according to your behavior.

Info that we share with Third parties

Saudibed.com never sells, rents, or licenses your personal information to anyone. We share your personal information, as permitted by law, in the following cases:

Service providers / third parties:

  • There are many different service providers or third parties working with Saudibed.com in different ways and for different reasons. We share your personal information with the travel providers, which are those companies that work in connection with us to provide travel services to you. These third parties are obligated to protect your personal information we share with them and not use it for any other purpose than to provide the services they are contracted to provide. They are obligated not to use your personal information for the purpose of their own marketing until or unless you have separately consented with the third party by accepting their terms and conditions.

Affiliate corporations:

  • We share your personal information with companies in our corporate family and corporate affiliates. This information helps us learn about your needs and provide information about the products and services that might interest you. The information our parent company or corporate affiliates have access to, will follow strict practices to maintain the secrecy of your personal data, as described in our privacy statement. They will only use your personal information to communicate with you and market to you.

Custom and immigration:

  • We may share your personal information with customs and immigration departments or other regulatory authorities in your country of departure and the destination you are visiting in order to comply with local laws.

Legal rights and obligations:

  • We may share your personal information as necessary to satisfy our tax obligations and other regulatory reporting obligations in good faith to protect and defend our businesses.

Third-party billing:

  • We involve third parties to provide us with their services. We share your personal information with financial institutions that provide transaction or billing services and are involved in credit card authorization.

Corporate transactions:

  • In the unlikely event of bankruptcy, we may share your personal information in connection with accorporate transaction such as a divestiture, merger, consolidation, assignment, or asset sale. In the event of a sale, we will notify the buyer that they must use your personal information only for the purposes specified in this privacy statement.

Customer support offices:

  • We may share your information with our employees and customer service representatives in order to assist you with your booking or to notify you of any changes or cancellations.

Cell phone Data

Saudibed.com offers a web app & free app for your Android or iOS devices. By using our platform and mobile app, we collect the below data with your consent:

Location:

  • With your permission, we use your location to provide you with a personalized app experience. We use this information to detect your location and provide you with travel experiences, the nearest airport, the nearest destination, and the nearest hotel. By enabling your location, we provide you with a typing-free experience by auto-filling your city. This is also helpful to determine the time zone and other important information according to your location.

Identity:

  • With your permission, this feature enables us to know about your mobile app account details. It also enables a typing-free experience by auto-filling your identity details while making a booking.

History:

  • With your permission, we obtain information about your device, such as the name of the operating system, the version of the operating system, the mobile network, the hardware model, the unique device identifier, the preferred language, and so on.

Contacts:

  • With your permission, we get access to your contacts, which will enable us to offer you social features such as sharing a hotel, flight, or holiday experience with your friends and inviting them to try our services.

Messages & SMS:

  • With your permission, we sent you an ‘OTP’ while making a booking or registering for the application. This feature allows you to auto-fill the ‘OTP’ sent to you via SMS in order to provide a typing-free experience.

Phone calls:

  • With your permission, this feature allows you to make phone calls to service providers, hotels, airlines, holiday makers and our customer service centers directly from the web and app.

Photo, Media, and Files:

  • With your permission, this feature will enable us to map data and photos to be saved to your phone’s storage. This feature will help you save the map data once to provide a seamless experience.

Wi-Fi connection:

  • With your permission, this feature will enable us to detect your Wi-Fi connection, to help us optimize your experience such as more detailing on maps, better image loading, more hotel, experiences, and package options to choose from, etc.

Calendar:

  • With your permission, this feature will enable us to put your travel plan on your calendar.

Notifications:

  • With your permission, this feature will enable us to send you notifications about exclusive deals, promotional offers, travel-related updates, etc.

Cookies

Cookies are the technology that is used by Saudibed.com to provide you with customized information on our website. Cookies are small text files sent to your browser by a website or app you visit. Saudibed.com uses cookies and pixel tags to collect information from visitors when they visit our website. Whenever you use our website, cookies are sent to your device’s browser to collect information stored in your system. They provide limited information about the user in order to help the website remember and learn their patterns when they visit the website.

Type of data cookies collect:

  • IP address
  • Device ID
  • Viewed pages.
  • Browser type
  • Browsing info
  • Operating system
  • Internet service provider
  • Timestamp
  • Whether or not the user responded to an advertisement
  • A referral URL
  • Features or activities carried out on the website/apps.
  • Identify the same user across website pages, devices, between websites, or when you use our apps.

Use of cookies:

  • Enhance user experience on the website.
  • Examine the performance of our websites.
  • Recognize errors on our website.
  • Complete transactions and ensure that our websites function properly.
  • Save the user’s preferences, such as language, region, or currency.
  • Provide the user with relevant advertising and analyze the effectiveness of the advertisements.
  • Allow the user to go back to previous travel searches.
  • Assist with data protection and potentially detect and investigate malicious or fraudulent activity.
  • Assist to understand traffic to our website, including the time and date of the visit, the time and date of the last visit, and other useful information.

Important:

Most web browsers accept cookies by default. You are not required to accept cookies, and you should read the documentation that came with your browser software to learn how to configure it to notify you when a cookie is received so that you can decide whether or not to accept it.

Deleting your account

You may withdraw your consent or request to delete your account and data at any time.To request the withdrawal of your consent, data, or account on the Saudibed.com website and mobile app, you can contact us at our email address or call us at customer service number